Healthcare organizations face mounting pressure to improve patient care while reducing costs and maintaining strict compliance. As a result, many hospitals are rapidly embracing OpenText™ RightFax 23.4—an upgraded, feature-rich version of the industry-leading fax solution. Below, we go behind the scenes of this accelerated adoption, revealing the key features propelling healthcare facilities to make the switch now.
1. A New Era of Hospital Faxing
1.1 Web-Based Fax Printer
What It Is
- A new driver that lets staff “print” to fax from any Windows application—remotely or on-site—using just standard web ports (80/443).
- Minimizes IT overhead, since no VPN or specialized configuration is required.
Why Hospitals Are Embracing It
- Remote Staff Support: With telehealth and distributed teams on the rise, hospitals need a quick, secure way to fax from home offices or off-site locations.
- Simple Deployment: Administrators no longer have to push out driver updates to every workstation—a major plus when hundreds or thousands of users are involved.
1.2 Cerner Millennium Integration
What It Is
- A direct Cerner EHR integration enabling staff to send faxes from within the Cerner Millennium interface.
- Offers customized cover sheets, streamlined address lookups, and other fax controls right inside the EHR.
Why Hospitals Are Embracing It
- Seamless EHR Experience: Clinicians can fax without leaving Cerner, reducing workflow interruptions that slow patient care.
- Improved Compliance: Keeping data exchange within Cerner and RightFax’s secure channels helps maintain HIPAA requirements.
1.3 Multi-Tenancy for Large Healthcare Systems
What It Is
- A single RightFax server instance can manage up to 64 separate “tenants,” each with its own users, phonebooks, and unique settings.
- Supports up to 16 million faxes per tenant.
Why Hospitals Are Embracing It
- Centralized Management: Multi-site hospital networks can centralize fax servers while giving each facility independence over phonebooks and workflows.
- Scalability: Hospitals can easily roll out additional “tenants” as they acquire new clinics or integrate with specialist centers.
1.4 Smarter OCR & Metadata Detection
What It Is
- Enhanced Optical Character Recognition (OCR) and metadata extraction to classify faxed documents and automate routing.
- Dramatically reduces manual indexing and data entry errors.
Why Hospitals Are Embracing It
- Faster Document Processing: Lab results, referrals, and insurance forms can be automatically sorted and prioritized.
- Reduced Errors: Less manual rekeying translates into fewer patient data mix-ups and improved billing accuracy.
1.5 Streamlined Authentication via OpenID Connect
What It Is
- An option to auto-convert basic-authentication logins to OpenID Connect for modern, more secure authentication.
- Integrates with identity providers like Azure AD for single sign-on (SSO).
Why Hospitals Are Embracing It
- Stronger Security Posture: Meets current best practices for protected healthcare information.
- User Convenience: Hospital staff juggle many logins; SSO simplifies daily tasks, freeing more time for patient care.
1.6 Enhanced MFP Integrations
What It Is
- Xerox third-generation MFP browser support, allowing direct integration at the copier or scanner.
- Send, receive, or manage faxes without additional workarounds.
Why Hospitals Are Embracing It
- All-in-One Device Efficiency: Staff can handle paperwork—like patient ID scans or physician orders—right at the MFP.
- Lower Costs: Consolidates fax, scan, and print functions, reducing the need for multiple single-purpose devices.
1.7 Updated Phonebooks & Centralized Logs
What It Is
- Revamped phonebooks with faster searches and better user experience.
- Unified logging now stores all logs in a single folder (
C:\ProgramData\RightFax\Logs) and provides a web-based admin interface.
Why Hospitals Are Embracing It
- Time Savings: Quick phonebook lookups for referring physicians or insurance providers.
- Simplified Troubleshooting: IT admins can rapidly locate and analyze logs to keep fax workflows running.
2. Beyond 23.4: Intelligent Document Processing (IDP)
While RightFax 23.4 upgrades the traditional fax workflow, Intelligent Fax Processing (IFP) takes it further. By applying AI and machine learning, hospitals can:
- Classify & Split Documents automatically—particularly useful when a single inbound fax contains multiple lab results or referral forms.
- Extract Patient Data (e.g., name, date of birth, insurance info) via advanced OCR/ICR and deliver it straight into EHR systems.
- Trigger Alerts for missing or low-confidence data, ensuring staff intervene only when necessary.
Real-World Results: Faster patient intakes, fewer administrative errors, and a more efficient revenue cycle by reducing manual data handling.
3. Proactive Monitoring with FaxPulse Suite
The best fax solutions extend beyond document transmission. Enter FaxPulse Suite, offering analytics, monitoring, and automation:
- FaxPulse BI
- Visual dashboards on fax volume, success rates, and error codes.
- Identifies bottlenecks or underused fax channels.
- FaxPulse MA
- Constantly monitors RightFax services.
- Sends alerts if queues build, channels fail, or other performance issues arise.
- FaxPulse AI
- Traces inbound fax paths from phone line to final destination.
- Alerts teams if a problem disrupts patient-critical faxes, preventing costly delays in care.
4. A Rapid Shift: Why Hospitals Are Moving to 23.4 Now
Remote & Hybrid Work Demands
- The pandemic and modern telehealth models have forced hospitals to accommodate geographically dispersed teams—web-based fax printing fits this need perfectly.
Cost Control & Efficiency
- Hospitals face constant budget pressures; RightFax 23.4 cuts overhead with multi-tenancy, central administration, and robust OCR.
Integration & Compliance
- Seamless Cerner connectivity, HIPAA-friendly authentication (OpenID Connect), and advanced logging for audits combine to strengthen patient data protection.
Scalability & Future-Proofing
- As hospital networks expand, the ability to add new tenants, phonebooks, or third-party integrations ensures that RightFax remains a long-term, stable investment.
5. Ready to Upgrade?
If your facility is still on an older version of RightFax or juggling multiple fax solutions, now is the time to step behind the scenes and learn why so many hospitals are upgrading to RightFax 23.4. From its user-friendly web printer to its comprehensive Cerner Millennium integration, this release is designed to meet the evolving challenges of today’s healthcare industry.
Paperless Productivity can guide you every step of the way—whether you need a simple upgrade to 23.4, a deeper integration with Cerner, or advanced IDP workflows. We’ll handle the technical heavy lifting so your hospital can focus on what matters most: delivering high-quality patient care with minimal administrative delays.
