Beyond Traditional Fax Servers: Achieving Comprehensive Security with Paperless Productivity

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Paperless Productivity

Posted on: October 11, 2024

Fax servers are a massive step forward from the analog devices we all love to hate. We’ve yet to meet anyone who would voluntarily go back to the days of chasing papers—sometimes literally—around the office.

Yet security remains a thorn in the side of many fax server customers.

The issue isn’t with faxing per se. It’s an inherently secure medium. But it’s another matter to authenticate users, secure document archives, log access, and so forth. In that regard, most fax applications are rather blunt instruments.

And that’s where we come in: delivering RightFax and Private Fax Cloud® solutions that offer granular, industry-standard security at any scale.

How some fax servers fall short on security

Fax transmission is just one piece of the security puzzle. Often, the harder part is securing the way in which users and applications interact with fax data.

For example, in healthcare and finance, many line-of-business applications include some sort of built-in fax server component. These typically suffice for the very specific context they were designed for.

But as workloads grow, security often gets complicated by:

  • Limited user management features, perhaps lacking single sign-on (SSO) or directory support.
  • Unsecure integrations (or no integrations) with other applications.
  • Compliance risks due to vague, minimal logging and audit trails.
  • Lack of encryption tools for archived fax data.
  • Deeper technical concerns around the security of back-ups, fail-over instances, and so forth.

The same can be said of certain SaaS solutions, low-cost or open-source fax servers, and any number of other tools that weren’t built from the ground up for the enterprise market.

And then there’s the cost of working around these limitations. The farther your team pushes the limits of a rudimentary fax server, the costlier (and riskier) it becomes to uphold security and service-level obligations.

Enhanced security with cloud & off-cloud solutions

OpenText builds extensive security features into RightFax. From HIPAA and HITRUST compliance to heightened encryption to general risk management, odds are that the RightFax team has already solved and tested your specific security needs at scale.

What’s more, all the above have full support both in the cloud and “off-cloud.”

Cloud fax deployment reduces maintenance—including the regular security updates that keep RightFax ahead of evolving threats—and allow for rapid scaling both up and down. On-prem (a.k.a. off-cloud) architecture provides complete data sovereignty in exchange for more admin and infrastructure responsibilities. 

There’s also a middle ground. If the trade-offs of a fully cloud-based or fully on-prem solution aren’t right for your team, then our hybrid architecture or managed Private Fax Cloud will let you:

  • Take advantage of the same set of core RightFax features and capabilities.
  • Deploy different fax solution components (like telephony or document archival) to a blend of cloud and local resources.
  • Keep the admin tasks your team is well equipped for, and offload the rest to our in-house specialists.

In all these approaches, you can count on robust security for transmission, storage, and every facet of user and access management. 

Future-proofing fax for efficiency & compliance

A modern RightFax solution improves security, supports compliance, and streamlines operations at scale.

Our hybrid, cloud, and managed options let your IT staff focus on what they know best, and free up leadership to support strategic initiatives rather than yet another server. Moreover, we specialize in integrating RightFax with existing workflows to preserve familiar user experiences and minimize impact to operations. 

If you’re considering a cloud fax server migration as part of a broader infrastructure plan, or if it’s time to bolster on-prem security, then we have the proven processes, decades of experience, and deep technical know-how to get you there.

For a no-obligations security consultation with a senior solutions engineer, please contact us today.

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