OpenText™ Fax and OpenText™ Core Fax are changing the way businesses communicate.
These digital fax solutions offer a more secure, efficient, and cost-effective alternative to outdated systems. Unlike archaic fax servers—let alone analog devices—OpenText solutions support ongoing digital transformation through tighter data security, more efficient workflows, and lower costs.
Why Digital Faxing?
Businesses switch to cloud-based and hybrid digital faxing to communicate more securely, efficiently, and affordably. Our clients typically replace their legacy fax systems due to a combination of factors like:
- Enhanced security: Robust encryption, logging, and management features support compliance with HIPAA, PCI DSS, and GDPR. This depth of security and protection requires a paperless fax solution, since physical documents are virtually impossible to track or protect to this degree.
- Seamless workflow integration: Intuitive integrations and familiar UIs make faxing feel native to existing systems. OpenText maintains dozens of integrations for major EMRs, ERPs, other back-office software, as well as multifunction devices. APIs and other toolkits extend OpenText fax integration to virtually all other applications, too.
- Cost reduction: Digital faxing eliminates consumables. Modern cloud-based architecture further reduces IT overhead and can avoid capital costs through a usage-based subscription model.
- Disaster recovery: Secure backups and disaster recovery are built into the underlying cloud providers, with no need for excess "just in case" infrastructure.
- Remote and mobile access: Users can securely send and receive faxes from anywhere—making it ideal for remote or hybrid work environments. Mobile faxing is subject to all the same controls and safeguards as a desktop workflow.
- Data extraction: Digital faxing supercharges business processes with automated text and metadata extraction from faxes, avoiding hours of tedious and error-prone manual data capture.
- Analytics: Unlike their analog predecessors, modern fax solutions offer real-time insights into fax volumes, delivery metrics, and exception handling.
Digital Fax Adoption by Industry
Digital faxing has been rapidly adopted in industries that are highly regulated but paper-intensive. The vast majority of our cloud fax implementations are in industries like:
- Healthcare: Digital fax integrates with EMR systems to securely transmit patient data, prescriptions, and medical records, improving care coordination and ensuring compliance with privacy laws.
- Financial services and insurance: Cloud fax ensures that sensitive documents are exchanged securely and efficiently, reducing delays while helping businesses stay compliant with strict regulatory standards.
- Legal & government: Cloud fax facilitates the fast, secure exchange of time-sensitive documents, ensuring compliance and streamlining operations in industries with strict documentation requirements.
Choosing the Right Digital Fax Solution
As hands-on consultants and solutions engineers, whose reputation rides on clients' long-term success, we universally recommend OpenText™ Fax and OpenText™ Core Fax for enterprise clients.
We could fill an entire website comparing their minutiae to competitors, but it usually comes down to three factors:
- Audit & compliance support: For our healthcare provider and insurer clients, nothing is more critical than logging all access to all faxes for all time. OpenText solutions maintain total logging/audit trail coverage when properly configured, leaving zero gaps that could expose clients to avoidable compliance risk.
- Integration capabilities: All commercial fax solutions offer at least a handful of native integrations. Major email services are table stakes, as are common ERPs, CRMs, a few major EHRs, and generic REST APIs. OpenText not only integrates with more of the above, but even extends to multi-function devices and other interfaces that otherwise require expensive third-party software.
- Flexible architecture: OpenText digital faxing supports any combination of cloud and "off-cloud" (on-prem) resources. This lets us design for virtually unlimited scale while keeping whatever degree of data sovereignty each client requires.
The Future of Faxing is Digital
Digital and cloud fax software is secure, scalable, and cost-effective.
And, for many of our clients, it's no longer optional.
Growing cost pressures and compliance measures mean airtight security, comprehensive audit trails, and even real-time analytics are becoming operationally critical—not merely nice to have.
If faxing is getting in the way of your operational or IT goals, then contact us to discuss OpenText's modern fax solutions with one of our veteran solutions engineers.
