How Healthcare Orgs Maximize RightFax ROI: Keys To More Efficient Fax Utilization

by

Paperless Productivity

Posted on: October 24, 2024

Is your RightFax implementation living up to expectations?

Many healthcare orgs find smoother workflows and easier HIPAA compliance from day one…but still struggle to realize the overall productivity gains or ROI they expected from RightFax.

Nine times out of ten, it’s a matter of:

  • Lack of training (for users and admins alike)
  • Inadequate user-experience optimization
  • Difficulty keeping up with updates and new features

The good news is that these are easily remedied. Our team at Paperless Productivity® offers healthcare-specific training, plus hands-on technical services when needed, to make sure you see the efficiency and returns that RightFax can deliver.

Here’s what that may look like in practice.

1. Lack of Training

Your admins are probably confident in managing users, doing basic troubleshooting, and perhaps even managing your IP fax telephony. However, a lot of best practices for RightFax management are things we’ve observed and developed over the decades, which vendor documentation might not fully reflect.

How we help

We empower admins to handle a much wider range of possible issues and identify underlying causes faster, so you can reduce support calls and minimize interruptions.

On the end-user side, we help staff understand the most efficient ways to work with RightFax, from conceptually understanding how the system works down to time-saving tricks and shortcuts. Along those lines, we also equip internal trainers to spread this knowledge and ensure best practices become the norm.

Naturally, we tailor this to your RightFax instance and your team composition. No two environments are identical, so no two training plans are identical, either.

2. Unfamiliarity With New Features & Updates

Every release brings new ways to reduce manual input or otherwise smooth out the user experience. But if your team is accustomed to more rudimentary fax software (or none at all), then a lot of RightFax’s best features won’t be obvious.

Intelligent Workflows are a great example. They can classify documents, extract data, route info to multiple stakeholders at once, and even populate other systems with faxed data.

But not all admins, let alone end users, know how to make the most of this incredible tool!

Native integrations are another example. RightFax may already be integrated with your EMR/EHR, but there are dozens of other integrations with everything from your email system to your multifunction scanners. Those systems are often the first or last mile of document delivery, so to speak. The more tightly they integrate with your fax server, the fewer manual steps for users.

How we help

It is quite literally our job to stay at the forefront of RightFax product changes, both within the application as well as other software that it often integrates with.

What’s worth implementing? What can you skip? What limitations or caveats should you consider?

We’ve built and/or supported some of the largest RightFax environments in the healthcare industry. We know the real-world implications of each incremental change in the product, so we can equip our clients to increase savings and reliability.

3. Incomplete User Optimization

RightFax gives nearly endless options to configure users and workflows. That’s ultimately a good thing, since everyone’s experience can be highly optimized. But it can also be daunting and therefore underutilized.

For instance, custom workflow steps can save users several minutes per document if the workflow rules are accurately defined and implemented. 

There are also built-in reports (plus our own custom reporting suite) that can reveal subtle usage patterns and invisible bottlenecks that unnecessarily increase time and cost.

How we help

It starts with an assessment, focusing on any specific workflow pain points you identify. From there, we evaluate every click and keypress to find more efficient alternatives wherever possible.

User permissions and management is another important angle. We can often identify more streamlined ways to achieve the same levels of security, resulting in a smoother yet fully compliant workflow.

In some cases, the client can act on the assessment findings and recommendations. In other cases, when optimizations are more extensive or deeply technical, the next step may be a training and/or implementation engagement.

Either way, the end result is a more intuitive user experience that captures every possible productivity gain.

Expert Support Matters

RightFax is a powerful tool that makes a difference out of the box. 

However, its full potential emerges through additional training, careful evaluation of new features, and expert attention to user-level config and experience. That’s how we help teams like yours to capture a compelling ROI from RightFax, be it a totally new deployment or optimization of a long-standing one.

If you aren’t confident that your RightFax environment is as streamlined, cost-effective, and compliant as it could be, then reach out today for a complimentary, no-obligations consultation.

Request Consultation
Close