RightFax Challenges & Solutions in 2026: Navigating the Next Phase

RightFax (now solidly established under the OpenText™ Fax umbrella) remains the undisputed backbone of secure enterprise communication as we move through 2026.

Last year, the focus was on modernization and initial AI adoption. In 2026, the stakes have shifted. The “cost pressures” of 2025 have evolved into operational resilience mandates, and “AI objectives” are no longer theoretical. They are production requirements. Fax-heavy organizations are now managing mature hybrid environments where legacy stability meets cutting-edge automation.

These shifts create two evolved challenges for RightFax customers this year:

1. Orchestration: Ensuring fax acts as a “native” data conduit in increasingly decentralized and AI-driven infrastructures.
2. Continuity: Providing specialized support for environments that are now more customized and integrated than ever before.

We are here to help you navigate these 2026 complexities, ensuring your RightFax investment continues to deliver value, security, and stability.

Challenge 1: Implementation in AI-First IT Environments

In 2026, RightFax is rarely a standalone server. It is being deployed into environments characterized by hyper-converged infrastructure, AI-driven document processing, and zero-trust security models.

It is no longer enough to simply “send a fax.” The challenge now is configuration: choosing the right modules and connectors so that faxed data can be immediately ingested by LLMs (Large Language Models) or automated workflow engines without manual intervention. As infrastructure becomes more abstract and software-defined, the consequences of a “brittle” implementation are immediate and costly.

Solution: Engage Expert Architects, Not Just Installers

We don’t just install software; we design data logistics.

Customers choose Paperless Productivity® because we understand that in 2026, a fax server is actually a secure document gateway. We have the toolbox, and the firsthand experience, to architect RightFax systems that seamlessly feed into your AI and workflow initiatives while strictly adhering to compliance protocols like the updated HIPAA and GDPR standards.

Our longest-standing client projects have survived decades of tectonic shifts in IT. We understand how to implement RightFax so it remains robust, even as the definition of “IT infrastructure” changes around it.

Challenge 2: Reliable Support for Bespoke Integrations

Fax uptime remains mission-critical, especially in healthcare and finance where RightFax is often the “digital heartbeat” integrated tightly with EHR/EMR systems.

However, the “standard” support model is failing in 2026. Because IT landscapes have become so diverse (with unique blends of on-prem, private cloud, and SaaS), every RightFax environment is now effectively unique. Generalist support teams often lack the specific context of your custom integrations, leading to longer resolution times and compliance risks.

Solution: A Proactive, Context-Aware Support Partner

Have you been frustrated by support reps who don’t understand your specific architecture or the nuances of your 2026 hybrid setup?

We offer a different experience. Our support isn’t just reactive, it is context-aware.

• Zero Hold Time: 95% of calls experience no hold time, and 100% connect with an expert who knows the difference between a SIP trunk issue and a software glitch.
• Preventative Health Checks: We include comprehensive “health checks” and regular maintenance to prevent common problems before they disrupt your workflows.
• Documentation as a Service: We maintain extensive, up-to-date documentation on every customer’s environment. When an issue arises, our engineers don’t have to ask “how is this set up?” because they already know.

Partnering With Paperless Productivity in 2026

We have a lengthy track record of implementing, optimizing, and supporting RightFax/OpenText Fax systems through every wave of technological change. From the virtualization wave of the 2010s to the AI integration wave of 2026, we have kept our clients secure and efficient.

Contact us today to discuss how we can help you build a solid, future-proof fax platform for 2026 and beyond.