Yes: RightFax (now OpenText Fax) remains the leading enterprise fax platform in 2026, and will continue to lead the pack for the foreseeable future. This article explains why we’re even more confident in the RightFax product today than ever before.
OpenText RightFax has held its ground as the enterprise fax standard through more than three decades of IT infrastructure change—mainframe-to-server, server-to-VM, VM-to-cloud. Each transition brought predictions that fax (and therefore RightFax) was on its way out. Each time, the installed base held firm, the platform adapted, and the customer count grew.
2026 is no different. What has changed is the environment RightFax operates in, and the reasons organizations are choosing it today.
RightFax’s roots are in the complex, high-volume, security-conscious fax infrastructure that regulated industries require. That lineage shows in the feature set: granular access controls, native integrations with major business systems, robust audit capabilities, and support for sophisticated telephony—all of which continually improve with each new version.
OpenText has expanded its fax portfolio substantially over the years, acquiring Captaris (the original RightFax developer), EasyLink, and XMedius, then consolidating those capabilities under the OpenText umbrella. The result is a platform with unusually deep institutional knowledge behind it and a long-term roadmap that enterprise customers can rely on.
Healthcare remains its largest single vertical. Hospitals and health networks running RightFax send referrals, lab results, prior authorizations, and records directly from Epic, Oracle Health (Cerner), MEDITECH, and other EHR platforms. Most SaaS fax products can’t match this breadth of native integrations and audit trail capabilities.
Three developments are reshaping how RightFax is deployed and supported right now.
The FCC-mandated copper-line transition that began years ago has reached the point where many carriers have discontinued POTS service in major markets entirely. Organizations still relying on analog fax boards are finding their options narrowing fast while analog costs rise.
RightFax handles this through FoIP (fax over IP), operating over SIP trunks rather than analog lines. The shift reduces per-minute telephony costs significantly—often by more than half—while enabling encryption in transit. It’s a configuration we’ve deployed hundreds of times, and it’s now essentially a prerequisite for any new or upgraded RightFax implementation.
Most healthcare IT organizations are somewhere on a journey toward reduced on-premises infrastructure. RightFax travels well in that environment. It runs effectively on-premises, in a hybrid configuration, or fully in the cloud—including on AWS, Azure, and major hypervisors.
Our Private Fax Cloud® offering takes this a step further: a fully managed, pre-configured RightFax environment that organizations can be live on in a week, without the months-long implementation project that a self-managed deployment typically requires.
As RightFax integrates more deeply with EHR platforms, cloud infrastructure, and IP telephony, troubleshooting requires expertise across all of those domains—not just fax server knowledge. Organizations that rely on OpenText’s general support line, or on internal IT staff without specialized RightFax experience, tend to see longer resolution times and more recurring issues.
This is one of the reasons clients work with us. Our support team covers RightFax, telephony, EHR integration, and the cloud environments where these systems live. Ninety-five percent of inbound calls reach an engineer with no hold time.
Security is one of the main reasons why enterprises still use fax. The reasoning holds: fax is encrypted in transit by design, operates over a separate network, and is largely immune to the phishing and social-engineering attacks that compromise email.
RightFax extends that baseline security through:
For HIPAA purposes, these capabilities translate directly to addressable and required safeguards—with documentation that holds up in an audit.
RightFax is the only enterprise fax platform we deploy for our clients. That’s not a default position, but a conclusion we’ve reached through years of evaluating alternatives. No other platform combines the depth of EHR integration, the security framework, the telephony flexibility, and the long-term vendor support that enterprise healthcare organizations require.
If you’re evaluating RightFax for a new deployment, an upgrade, or a migration from an aging fax infrastructure, we’d be glad to walk through the specifics with you. Reach out to schedule time with a solutions architect.