The Future of Fax Communication in the Healthcare Industry with Private Fax Cloud®


Paperless Productivity

Posted on: June 24, 2024

Healthcare is inexorably digitizing, yet fax remains vital. Its remarkable staying power comes from broad existing adoption and perceived compliance with regulatory standards.

Contrary to popular belief, fax is anything but a static, dated tool. Technological advances and efficiency pressures have driven its evolution into a modern, cloud-friendly, and surprisingly flexible medium.

Private Fax Cloud®, our managed enterprise fax solution for healthcare, is at the forefront of this evolution.

In general, “cloud fax” means using cloud service providers to host fax management software, fax telephony, or both. Cloud fax solutions can offer airtight security, but there is enormous variation between vendors. Private Fax Cloud is a HIPAA-friendly solution that represents the industry standard in cloud fax security.

Technological Advancements

The traditional fax machine has long been obsolete, at least where high-volume enterprise faxing is concerned. Analog telephony is obsolescent. On-prem fax servers are still common and viable, but their rigid infrastructure is also on its way out.

Private Fax Cloud takes advantage of the scale of cloud computing while retaining (or improving upon) the compliance of older solutions.

  • Enhanced security: We architected Private Fax Cloud on secure cloud infrastructure with multiple layers of encryption to protect sensitive healthcare data and metadata.
  • Cost efficiency: By eliminating the need for hardware, maintenance, and paper, Private Fax Cloud reduces operational costs and minimizes IT overhead.
  • Accessibility: Healthcare professionals can send and receive faxes from any device with internet access.

Integration with Electronic Health & Medical Records (EHRs & EMRs)

As a core communication platform, Private Fax Cloud has native integrations with all major EHR and EMR vendors, and allows for custom integrations with virtually any application.

  • Improve patient care: Faster access to accurate patient information enables healthcare providers to make more informed decisions.
  • Reduce admin burden: Automation of faxing processes reduces manual effort, allowing healthcare staff to focus on patient care.
  • Fortify compliance and traceability: Integrated fax solutions maintain detailed logs and audit trails, ensuring regulatory compliance.

The Role of Private Fax Cloud

Private Fax Cloud helps healthcare organizations focus on delivering excellent care by reducing the burden of fax management:

  • Scale swiftly and reliably: Private Fax Cloud’s FoIP-first architecture delivers high service levels even as your org grows.
  • Manage it all from one place: Powerful features like centralized fax management, real-time statuses, and granular audit trails minimize ambiguity and support compliance.
  • Integrate for intuitive workflows: Native integrations with major healthcare and enterprise software make fax feel as intuitive as email—or even automate it altogether.
  • Avoid the support headaches: As the team for fax support, we free up your IT team while ensuring best practices from top to bottom.

Addressing Public Cloud Faxing Limitations

Public cloud fax services can minimize support and scalability constraints but often come with significant limitations:

  • Cost concerns: Billing time increments are often tiered, incurring markedly higher costs for minor transmission delays.
  • Integration challenges: Many integrations—especially with EMR and EHR applications—require custom code, which tends to impede deployment and raise total cost of ownership.
  • Limited management options: Many, though not all, handle faxes primarily as email attachments. This can make it difficult to manage users and metadata as precisely as enterprises (and their regulators) may require.

Looking Ahead

The future of fax in healthcare is secure, scalable, and seamless. Private Fax Cloud makes that future attainable today. As a pre-configured, managed RightFax implementation, it offers the easy growth and flexible workflows of a public cloud fax solution, with the uncompromising security and control of a conventional RightFax server. To discuss tailoring Private Fax Cloud to your needs, please contact us today.

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