Unlocking the Benefits of Cloud Fax: Scalability, Cost Savings, and Enhanced Security

Posted on: July 15, 2024

Cloud fax promises scalability, minimal maintenance, and so forth…

But why exactly is it helpful? What’s in it for end users and IT?

We’re always happy to geek out on the details, but for now, here’s what you need to know at a high level.

How It Works

“Cloud fax” isn’t a single product or architecture. It’s more of a family of architectures that use cloud service providers (think Amazon, Microsoft, and Google) to host fax server software, portions of fax telephony, or both.

That means flexibility.

Does compliance require keeping certain parts of your fax environment on-prem?

Can do. We implement hybrid cloud fax solutions all the time. The important part isn’t moving everything to the cloud for its own sake. It’s finding cloud alternatives to on-prem bottlenecks.

At any rate, the whole cloud fax process is fundamentally digital.

Users fax directly to/from applications—no printing required, period.

It can even be completely automated if and when it makes sense to do so.

And when users do need to access the fax interface, it feels as familiar as an email client. No clunkiness, no 1990s UI, no mis-keying fax numbers.

But Why?

1. Cost savings: Analog telephony rates are getting exorbitantly expensive…when they’re not being phased out altogether. Ditch them, ditch the physical devices, ditch the consumables, and watch workflow costs fall.
2. Scalability: Whatever your current headcount and fax volume, the beauty is that scaling up (or handling sudden spikes in volume) does not necessitate more hardware.
3. Accessibility and mobility: Employees can send and receive faxes from anywhere, using any device with internet access. And, yes, it’s fully secure when properly implemented.
4. Enhanced security: Speaking of security, we implement end-to-end encryption and build audit trails to capture every interaction with every fax message. You’d think that’s table stakes for HIPAA compliance…but a surprising number of “enterprise” fax products don’t get so granular.
5. Simpler integration: Fax contents usually come from your EMR/EHR, and frequently from your email service, CRM, ERP, etc. Cloud faxing turns this into a one-click process (if not totally automated) rather than traipsing over to the fax machines/MFPs and waiting, waiting, waiting…
6. Reliability: The underlying cloud services providers have a plethora of back-up and DR options. They’re inherent in every solution, and easy to customize around whatever SLA you need.

Bottom line

We’ve been solving enterprise faxing for decades, especially in healthcare and regulated industries. 

Cloud and hybrid options now make faxing more secure, reliable, and cost-effective than ever before.

Sound useful? Let’s chat!